Brian Hendrick

Product Manager


About

Digital professional with extensive experience working in agile at scale, delivering end-to-end services, and championing user-centred design.


Work

Apr 2018 - Present

Agile Project Manager

News UK


Enabling data platform team to deliver value and continuously improve ways of working. Responsible for leading and designing process for subject access requests which improves customer experience and ensures GDPR compliance.

Oct 2017 - Apr 2018

Service Designer

Ministry of Justice


Designed public facing and internal services within the scope of prisoner money. Built prototypes, developed experience maps, and conducted user research to ensure that end-to-end service delivery is constantly iterating to be more user-centred whilst saving costs.

April 2017 - Sept 2017

Digital Product Manager

OxFizz (secondment)


Responsible for digital transformation within a small commercially driven social enterprise. Successfully embedded agile and lean ways of working within the organisation, redesigned service delivery and automated processes to improve the experience of customers, volunteers, and staff.

Oct 2016 - March 2017

Delivery Lead / Scrum Master

Her Majesty's Revenue and Customs (HMRC)


Led the delivery of a policy-driven digital service: Country-by-Country reporting. Worked in agile at scale, managed a small multidisciplinary team to deliver an unprecedented international project which collects data from multinational enterprises and shares it between tax authorities.

April 2016 - Sept 2016

Strategic Service Design Analyst

Department for Work and Pensions (DWP)


Redesigned legacy services within DWP's digital portfolio to be more user-centred, cost-efficient, and aligned with departmental strategy. Developed business cases for transformational services which were prioritised and implemented by delivery teams.

Oct 2015 - March 2016

Digital Policy Advisor

Government Digital Service (GDS)


Worked within an agile and user-centred policy team to champion assisted digital and digital inclusion. Led the delivery and usability testing of a pilot project that researched assisted digital support for identity assurance, the findings were utilised in future iterations of the GOV.UK service manual.


Education

Sept 2014 - Sept 2015

MSc Philosophy and Public Policy

London School of Economics


Graduated with merit from interdisciplinary studies applying philosophical theory into policy practices, with a focus on digital policy and philosophy of technology. Dissertation introduced the concept of a cyber-harm principle to synthesise the conflict between cyber-libertarianism and cyber-paternalism.

Sept 2010 - June 2014

BA (Hons) Philosophy and Political Science

University of Guelph


Graduated with distinction from a double major in Philosophy and Political Science. Researched and wrote two honours theses: one focusing on phenomenology of the internet. The other involved a comparative analysis of monetary policy within Canada and the UK, researching the potential conflict central banks may have on principles of democracy.


Skillset

  • Agile Delivery
  • Design Thinking
  • Digital Policy
  • Experience Mapping
  • HTML and CSS
  • Prototyping
  • Stakeholder Engagement
  • User Research
  • UX and Service Design

Toolset

  • Adobe CC
  • Confluence
  • G-Suite
  • InVision
  • JIRA
  • Marvel
  • Office 365
  • Sketch
  • Trello

References

Available upon request


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